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Date:	Sat, 16 Jun 2001 23:55:15 PDT
From:	"Steven Levine" <steve53@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: Lotus Word Pro

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In <0GF100JIS6BP9Q@mta8.pltn13.pbi.net>, on 06/16/01
at 09:47 AM, sshapiro@ucsd.edu (Sandy Shapiro) said:

>I did some more checking.
>I opened Lotus Approach, loaded and printed a report -- all without
>difficulty.

This is helpful, but does not indicate anything specific. Approach and
WordPro really don't share all that much common code.

>I wonder if it makes sense to uninstall SmartSuite and try re-installing
>it?

At this point, there's not much left for you to try. Are you sure that
your v1.5.1 self-extracting zip file is not corrupted? Run it with the -t
option to test the archive.

The only other suggestion I have at this time is to reinstall your video
driver. There can be interactions between the vidoe subsystem and the
printing subsystem.

For the future, so that we can he you solve your problems more quickly, in
your original message your stated:

>When I open a document in WordPro and try to print it, my system
>freezes. I have to do a reset to get out of there. There are no error
>messages. I click on the Print icon, I get the print instruction box, I
>click on OK, and the box closes and then nothing. I can't even do the
>kill command.

Now that I know the true failure mode, the above is a rather inaccurate
description of the failure. Normally, when someone says the computer is
frozen, they mean that the keyboard is dead and the mouse does not move
and that the only way to recover is to press the reset button or cycle
power. What's really happened is the WPS is hung which is a very
different failure. If you had other programs running when WordPro hung,
they would, mostly like, continue to run just fine even though you would
no longer be able to interact with then.

FWIW, I ran v1.5.1 here for a long time without the problems you are
experiencing.

Where did you get our copy of v1.5 and the v1.5.1 patch?

HTH,

Steven

--
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"Steven Levine" MR2/ICE 2.28a #10183 Warp4/FP11
www.scoug.com irc.webbnet.org #scoug (Wed 7pm PST)
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