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Date:	Thu, 14 Jun 2001 21:54:23 PDT
From:	sshapiro@ucsd.edu (Sandy Shapiro)
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: Lotus Word Pro

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Thanks Steve, but that didn't seem to help.

I deleted all signs of my laserjet driver. Prndrv.exe showed no evidence
of it. I then reinstalled from the 3/21/01 version of laserjet.drv.
But any attempt to print from WordPro hangs the whole system. Describe and
Star Office still work fine.

Let me know if you have any other suggestions.

Thanks,
Sandy

>>When I open a document in WordPro and try to print it, my system freezes.
>>I have to do a reset to get out of there. There are no error messages. I
>>click on the Print icon, I get the print instruction box, I click on OK,
>>and the box closes and then nothing. I can't even do the kill command.

>First thing I would do is reinstall all you printer drivers. Shred them
>first. If that does not work, use:

> http://www.cds-inc.com/pub/pmfax/prndrv.exe

>to delete them. It sometimes does a better job. Lotus products are
>extremely sensitive to the slightest problem with the printer drivers.

>HTH,

>Steven

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