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Date:	Sat, 7 Dec 2002 12:57:19 PST7
From:	Harry Chris Motin <hmotin@attglobal.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Norman Antivirus Installation

Content Type: text/plain

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Thanks for your help. But no, this is my first purchase/installation of
Norman Antivirus. I attempted a reinstall after first deinstalling,
using WarpIn, and just as you suggested, using UniMaint, Checkini and
Cleanini. I also reinstated my CONFIG.SYS prior to the Norman
installation attempt. The second install attempt was to the directory
suggested in WarpIn. No good! Same problem.

I did an integrity check of the Norman installation, using WarpIn. The
result was not encouraging. It said:

Error with File "C:\Norman\Nvc\Bin\DelNVC4.DLL". OS/2 reported:
"SYS0002: The system cannot find the file specified."

File "C:\Norman\Nvc\Config\nvccf.ndf" has been overwritten with newer
file (existing: 12-07-2002 11:18:22 AM, database: 11-06-2002 01:48:08
PM)

I ran a check on my C:\ drive. The file, DelNVC4.DLL, is nowhere on my
system. That's probably all of the problem. Apparently, the installation
was not complete. I don't know why????
HCM
________________________________________________________________

"Info2SYNass.NET" wrote:
>
> =====================================================
> If you are responding to someone asking for help who
> may not be a member of this list, be sure to use the
> REPLY TO ALL feature of your email program.
> =====================================================
>
> Hi HCM
> have you had installed NVC earlier already ???
> If yes, you may clean its entries really proprly with:
> UniMaint - CheckINI - CleanINI !!!
>
> In UniMaint you have to search for an NVC entry and
> delete it as application. You may also have an entry
> in the config.sys or autoexec.bat looking somewhat
> like ZAMBA or ZAMPA an also delete it.
>
> Do reboot after all cleanings and retry the installation
> again !
>
> Hope this works. Cheers
> svobi
>
>
>
> hmotin@attglobal.net on 07.12.2002 20.49.34
> Please respond to scoug-help@scoug.com
> To: scoug-help@scoug.com
> cc:
> Subject: SCOUG-Help: Norman Antivirus Installation
>
> Does anyone use Norman Antivirus? I just purchased it and I am
> having a
> problem with the installation. Any help would be greatly
> appreciated.
>
> After installing with WarpIn I get the following error message:
>
> Norman Virus Control
> The installation or update of Norman Virus Control could not be
> completed due to an unexpected error.
>
> Please save your work and then click the 'Restart now' button.
>
> Copyright 1989-2002 Norman ASA
>
> A reboot does not help. I successfully deinstalled it and tried
> again.
> Same thing. I tried contacting Norman, but apparently you can
> only reach
> their technical support via E-mail.
>
> Has anyone else had this problem?
>
> Thanks for your help.
> HCM
>
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