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Date:	Thu, 10 Oct 2002 19:09:14 PST7
From:	Sheridan George <s-geo@usa.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: [Fwd: Lexmark Technical Support ... (Req# DEC385548)]

Content Type: text/plain

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For those of us that are using Lexmark Optra 40 printers on a LAN, here's bummer news:

-------- Original Message --------
Subject: Re:Re: Lexmark Technical Support ... (Req# DEC385548)
Date: Tue, 8 Oct 2002 13:54:19 -0400
From: support@lexmark.com
To: s-geo@usa.net

Sheridan,

If you cannot get [two way (my edit; sg)] communication over the network to align the
cartridges, and should you ever need to align the cartridges you will need
to attach the printer to a computer locally to align the cartridges.

Thank you,
Jennifer
Lexmark Technical Support Center

NOTE: When responding please do not change any of the information in the
SUBJECT line as this is how the tickets are linked in our system.

*****Original Message*****

On Wed Oct 2nd 11:55:48 PM EST 2002, s-geo@usa.net wrote:

> Thanks, Jennifer. Your instructions worked perfectly. I
> printed a built-in test page which came out
> looking great. Another page across the LAN worked as
> expected.
>
> Unfortunately I wasn't smart enough to ask two questions in
> one e-mail. How do I manually align the
> cartridges? The registration of the color and black on the
> printer's test page seemed OK but that may
> not always be the case. (I guess MarkVision needs
> bi-directional communication also. It finds all
> three of my networked printers [connection: \PIPE\LPDx] but
> the status is: "printer not found" for all
> of them.)
>
> Sheridan
>
> support@lexmark.com wrote:
> > Sheridan,
> >
> > The Cartridge Utility must have bi-directional
> communication with the
> > printer in order to work. LPR/LPD ports are not
> bi-directional. Lift the
> > cover of the printer and power the unit off. Then gently
> move the carriage
> > over to you and replace the cartridges. Once replaced
> power the unit on.
> > It should return the cartridges to the correct spot over
> to the right. Be
> > certain you have the cartridges installed correctly and
> snapped back prior
> > to powering the printer on.
> >
> > Thank you,
> > Jennifer
> > Lexmark Technical Support Center
> >
> > NOTE: When responding please do not change any of the
> information in the
> > SUBJECT line as this is how the tickets are linked in our
> system.
> >
> > *****Original Message*****
> >
> > On Sun Sep 29th 12:58:46 AM EST 2002, s-geo@usa.net wrote:
> >
> >
> >>I cannot install the ink cartridges because the Cartridge
> Utility does
> >
> > not list any of the \pipe\x ports. (I'm using \pipe\lpd4)
> >
> >>The printer that I'm replacing, an HP 855c, still works
> with the external
> >
> > print server (Hawking PN7127P) when I reconnect it to the
> print server.
> > FWIW, the print server does report the correct printer
> data when I connect
> > it to the Optra 40, so the printer is talking to the
> print server and the
> > print server is talking to my browser since I can read
> the data.
> >
> >>How do I install the cartridges manually? It would
> appear your Cartridge
> >
> > Utility is not designed to work with networked printers.
> >
> >>Sheridan George
> >>
> >>PS I did not trouble myself to find the serial number of
> the printer so I
> >
> > faked it so this note could be sent.
> >
> >
> >
> >
>

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