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Date:	Sat, 18 Jan 2003 14:11:24 PST8
From:	"Steven Levine" <steve53@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: is IBM cheating its SWC subscribers ?

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In <1042922092-0-Info@SYNass.NET>, on 01/18/03
at 11:34 AM, "Info2SYNass.NET" said:

>Has anybody of you faced something like this too ?
>I would like to hear before I write to a person I knew in the

I have heard of cases similar to yours. They appear to happen more often
in Europe than in the US. For the most part, the problems appear to be a
case of human error rather than evil intentions.

Keep in mind that IBM is a very big company that sells lots of different
products and is best at dealing with large enterprises. In Denmark, SWC
fullfillment is likely to be a minor part of some small group's job.
Mistakes happen.

All you can really do is keep contacting the SWC fulfillment group until
someone fixes your problem.

FWIW, the potential for problems like you are having is one of the reasons
I chose eCS over SWC. I'm dealing with a smaller company, so it's easier
to get hold of a real person if I am having a problem. In Europe this
would be Mensys. This is not to say that SSI and its distributors are
perfect. I just find them more accessible.

Steven

--
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"Steven Levine" MR2/ICE 2.35 #10183 Warp4/FP15/14.085_W4
www.scoug.com irc.webbnet.org #scoug (Wed 7pm PST)
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