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Date:	Tue, 11 Mar 2003 20:42:37 PST8
From:	jack.huffman@worldnet.att.net
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Printer prints color but not black

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My Lexmark 5700 inkjet printer prints color but not black and white.

My black cartridge ran out of ink. So I took one I bought 3 months ago
from Walmart and put it in. The printer would not print black text. I
cleaned the nozzles with a wet cloth and tried again. Same result. So I
called Lexmark help.

Lexmark help ran me through their test. When black did not print, he said
the cartridge might be bad but to push the nozzles against a cloth wet
with the hottest water I could stand and try again. I did that. Same
result. No black.

So I exchanged my old black cartridge for a new one and bought a new color
cartridge because the blue was running out of my exist one-again at
Walmart. Same problem even after using the cloth. He suggested removing
and reinstalling the drivers and then cleaning the nozzles as above.

So I removed and reinstalled the Win-OS/2 and OS/2 drivers and cleaned the
black nozzles. The printer printed a picture from PMView but would not
print black from either OS/2 or Win-OS/2. It went through all of the
mechanical motions, fed the paper, and ejected it but the paper was blank.

Has anybody else had a problem like this? Does anyone have suggestions.

Jack
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jack.huffman@worldnet.att.net
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