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Date:	Thu, 13 Mar 2003 10:13:02 PST8
From:	"J. R. Fox" <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: LexMark problem

Content Type: text/plain

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Jack Huffman wrote:

> My Lexmark 5700 inkjet printer prints color but not black and white.

. . .

> So I removed and reinstalled the Win-OS/2 and OS/2 drivers and cleaned the
> black nozzles. The printer printed a picture from PMView but would not
> print black from either OS/2 or Win-OS/2. It went through all of the
> mechanical motions, fed the paper, and ejected it but the paper was blank.
>
> Has anybody else had a problem like this? Does anyone have suggestions.

Tony is our resident printer guru, but I don't think he's around at the moment.

The situation you describe seems to point more in the direction of drivers than hardware. (A good
cross-check is whether or not you can print normally in that _other_ os, with its drivers. If you can,
it's definitely a driver issue.) The few LexMark models I'm familiar with all have their printheads in
each cartridge, which is advantageous at least from a troubleshooting point of view: put in a new, good
cartridge, and you've got new printheads, removing any issue over whether the old ones were clogged.
However, I'm not sure if this also applies to the 5700 model, which I've never used.

If something has gotten out of whack with your OS/2 drivers, you may need to *thoroughly* remove them
before reinstalling them. I'm not sure what the best procedure for this is. Steven gave me one method
that sort of led to a fiasco, for unknown reasons, and I haven't re-attempted this since. In my case, the
only residue from this is that I am still carrying a few installed drivers for printers I no longer have,
but see no evidence this is causing any harm. It is just a housekeeping nuisance. I will try to get rid
of them again at a future date.

The fact that printing with PMVIEW worked, but not with your text app., is curious. You might try
printing text with any other app. you have that can do so . . . although in the end they are probably all
going to rely upon the same OS/2 driver. (An exception would be something like ZTree, which can shoot
plain text directly out of any printer port, bypassing any installed drivers.) Here, I have yet another
testing advantage in that I continue to use a DOS word-processor, which carries its own printer drivers,
rather than going through the system printer drivers. If *that* either worked or failed to work, in your
situation, it would be more useful information.

Let me know if there's anything else I can do to help.

Jordan

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