said:
>Jack Huffman wrote:
>> My Lexmark 5700 inkjet printer prints color but not black and white.
>. . .
>> So I removed and reinstalled the Win-OS/2 and OS/2 drivers and cleaned the
>> black nozzles. The printer printed a picture from PMView but would not
>> print black from either OS/2 or Win-OS/2. It went through all of the
>> mechanical motions, fed the paper, and ejected it but the paper was blank.
>>
>> Has anybody else had a problem like this? Does anyone have suggestions.
>Tony is our resident printer guru, but I don't think he's around at the
>moment.
>The situation you describe seems to point more in the direction of
>drivers than hardware. (A good cross-check is whether or not you can
>print normally in that _other_ os, with its drivers. If you can, it's
>definitely a driver issue.) The few LexMark models I'm familiar with all
>have their printheads in each cartridge, which is advantageous at least
>from a troubleshooting point of view: put in a new, good cartridge, and
>you've got new printheads, removing any issue over whether the old ones
>were clogged. However, I'm not sure if this also applies to the 5700
>model, which I've never used.
>If something has gotten out of whack with your OS/2 drivers, you may need
>to *thoroughly* remove them before reinstalling them. I'm not sure what
>the best procedure for this is. Steven gave me one method that sort of
>led to a fiasco, for unknown reasons, and I haven't re-attempted this
>since. In my case, the only residue from this is that I am still
>carrying a few installed drivers for printers I no longer have, but see
>no evidence this is causing any harm. It is just a housekeeping
>nuisance. I will try to get rid of them again at a future date.
>The fact that printing with PMVIEW worked, but not with your text app.,
>is curious. You might try printing text with any other app. you have
>that can do so . . . although in the end they are probably all going to
>rely upon the same OS/2 driver. (An exception would be something like
>ZTree, which can shoot plain text directly out of any printer port,
>bypassing any installed drivers.) Here, I have yet another testing
>advantage in that I continue to use a DOS word-processor, which carries
>its own printer drivers, rather than going through the system printer
>drivers. If *that* either worked or failed to work, in your situation,
>it would be more useful information.
>Let me know if there's anything else I can do to help.
>Jordan
Hordan,
ZTBold printed zilch.
WordPerfect for DOS printed nothing when I used the HP500 black emulation
recommended by Lexmark for the 5700. So I set the document to red and
tried to print it on the HP500Color printer which is Lexmark's recommended
first choice of the to HP's. Again nothing.
In case you do not know, WordPerfect provides drivers for the black pen
HP500 and the HP500Color. I have printed many documents from WP using
the black pen driver.
I hope this gives you a clue to the solution for my problem.
Jack
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