SCOUG-HELP Mailing List Archives

<< Previous Message << >> Next Message >>

Date:	Sun, 4 Apr 2004 11:27:17 PST8PDT,4,1,0,3600,10,-1,0,7200,3600
From:	"Gary Granat" <ggranat@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	< "scoug-help@scoug.com" > scoug-help@scoug.com >
Subject:	SCOUG-Help: ECS Registration

Content Type: text/plain

=====================================================
If you are responding to someone asking for help who
may not be a member of this list, be sure to use the
REPLY TO ALL feature of your email program.
=====================================================

On Sun, 4 Apr 2004 04:28:23 PST8PDT,4,1,0,3600,10,-1,0,7200,3600, Harry Motin
wrote:

>I would try a re-register. When I did, I went all the way through the process,
>hit submit and came up with a blank screen. I'm betting that is equal to
>either an outright reject, or an "I don't know what to do with this". Either
>way it cannot be good.

It doesn't sound like a re-registration effort would be of much value, then.
I'm presuming that you still cannot log on to the eCS site. My experience was
identical to yours. As a part of the registration process I received an
electronic copy of the registration information that came in my package. That
will suffice to install eCS when the time comes. But, I'm concerned that I'm
presently locked out of any access to updates, and I'm puzzled about how to
remedy this situation. Unless they have improved their customer service in
this arena, it sounds like it could be a long time between contact and
resolution for this problem.

Incidentally, did your research on the mail indicate an email address that one
could use to talk to Serenity about this problem?

--gary
=====================
ggranat@earthlink.net

=====================================================

To unsubscribe from this list, send an email message
to "steward@scoug.com". In the body of the message,
put the command "unsubscribe scoug-help".

For problems, contact the list owner at
"rollin@scoug.com".

=====================================================

Return to [ 04 | April | 2004 ]

SCOUG, Warp Expo West, and Warpfest are trademarks of the Southern California OS/2 User Group. OS/2, Workplace Shell, and IBM are registered trademarks of International Business Machines Corporation. All other trademarks remain the property of their respective owners.