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Date:	Tue, 14 Dec 2004 21:37:42 PST8
From:	"J. R. Fox" <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Re: IBM may sell Thinkpad line (Reuters)

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Steven Levine wrote:

> Frankly, given Jerry's success with current Dell PCs, it may not be all that much of
> an issue.

Not that **we're** ever going to see anything approaching tech support _anyway_, but
have you talked to Dell TS or Customer service regarding _anything_ lately ? You will
be talking to someone in Bombay or Beijing, who *seems* to speak English (though this
is debateable), who pretends to know the product(s) but doesn't, pretends to handle
company policies but can't, and generally wastes your time -- of which there will be
very much on hold. {I particularly like the way these very outsourced staff feign
American names.} Yeah, I know, this is the way things seem to be going, across the
board. But, after a few other Dell product purchases, I am disinclined to buy anything
else from them.

Jordan

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