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Date:	Tue, 24 Feb 2004 17:09:26 PST8
From:	"J. Pfisterer" <an479@lafn.org >
Reply-To:	scoug-help@scoug.com
To:	Scoug-help <scoug-help@scoug.com >
Subject:	SCOUG-Help: New-ISP problems

Content Type: text/plain

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For the record: I received an almost-instantaneous rebuttal to my
speculation that F/X Communications was no longer supporting InJoy
(see below). Unfortunately, the end result seems to be the same--
no help. Since the ISPs refuse to even attempt troubleshooting the
problem, I had hoped that someone at either F/X or SCOUG could point
me in the right direction.

Jack P.

==================BEGIN FORWARDED MESSAGE==================
From: "Bjarne Jensen"
To: "J. Pfisterer" , "Scoug-help"

Cc: "F/X Communications"
Date: Fri, 20 Feb 2004 17:21:56 +0100

Jack,

Of course we support our products, as you can also see on our
mailing list.

However, as you can read on our web-page, the InJoy Dialer
is supported under the terms "best-effort". That means we are
doing our best, but we can't always guarantee a fast reply
(and this past week we have been extremely busy).

Please do not jump to conclusions about our support. 9 out of 10
users typically get an instant reply and we do our best with the
resources at hand.

>I'm still struggling to get a new ISP up and running. As expected,
>the ISPs that I've talked to disclaim any knowledge of or ability
>to support OS/2; but one (GTCinternet.com) finally came through with
>the information I needed (IP address, nameserver address, etc.) for
>setting up InJoy. With that information, I've managed to generate
>a script that makes the initial connection. Unfortunately, that
>connection then fails at the authentication stage (e.g. "CHAP:
>Authentication failed"). I've tried it with all three authenti-
>cation modes (PAP, CHAP and MS-CHAP) enabled and with only PAP or
>CHAP enabled.

>How can I find out what is causing this and how to correct it?

>Perhaps contributing to the problem--I notice several "Unknown LCP
>option :type :" lines in the early stages of the connection. "LCP"
>is not addressed in the InJoy documentation.

>Note also, that InJoy was unable to reset ACCM to zero, so that
>option has been inactivated.

>Queries to F/X Communications (the InJoy developer) over the past
>10 days have been ignored. Apparently F/X no longer supports
>InJoy.

>Thanks for any enlightenment.

>Jack P.

===================END FORWARDED MESSAGE===================

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