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Date:	Mon, 23 Jul 2007 09:26:35 -0700
From:	Martin Rosenfeld <rosenfeldmj@ca.rr.com >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Slow Internet Connections...?

Content Type: text/plain

On 07/22/07 Steven Levine wrote:
> My experience with tech support is usually pretty good. However, I
> do try to make it easier for the person on the other end by actually asking
> the question that I want answered.

Steven,

I had a very frustrating experience with live chat support when the
phones were jammed for support. I sent a very detailed description of my
problem with all of the data needed to solve it, and the response was a
request for my name!

Martin

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