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Date:	Sun, 4 Apr 2004 20:04:34 PST8PDT,4,1,0,3600,10,-1,0,7200,3600
From:	"Harry Motin" <hmotin@sbcglobal.net >
Reply-To:	scoug-help@scoug.com
To:	< "scoug-help@scoug.com" > scoug-help@scoug.com >
Subject:	SCOUG-Help: Re: ECS Registration

Content-Transfer-Encoding: 7bit

J.R.,

Ordinarily I would agree with you. However, I did get a reply, my first and only one, from
the Installation Newsgroup. Attached please find a copy of the E-Mail I sent, a response
back to me and my response back. I'm hopeful for a quick resolution!
HCM

On Sun, 4 Apr 2004 19:08:54 PST8PDT,4,1,0,3600,10,-1,0,7200,3600, J. R. Fox wrote:

>=====================================================
>If you are responding to someone asking for help who
>may not be a member of this list, be sure to use the
>REPLY TO ALL feature of your email program.
>=====================================================
>
>Gary Granat wrote:
>
>> Incidentally, did your research on the mail indicate an email address that one
>> could use to talk to Serenity about this problem?
>
>I think the problem is worse than just a matter of address. I sent them some
>detailed and quite serious problem reports (to support@ecomstation.com, where
>you are supposed to send such things, and to Serenity itself), and received no
>reply at all. That was many weeks ago. On the strength of that -- and the
>experience
>of others reported here -- one would have to conclude that their direct support is
>bad
>to nonexistent. I don't know why we should be reduced to taking our chances with
>various newsgroups.
>
>Jordan
>
>
>
>
>=====================================================
>
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>
>=====================================================
>
>

File attachment: Unable To Log On After Registering ECS 1.1.txt

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