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Date:	Sun, 4 Apr 2004 20:48:17 PST8PDT,4,1,0,3600,10,-1,0,7200,3600
From:	"Harry Motin" <hmotin@sbcglobal.net >
Reply-To:	scoug-help@scoug.com
To:	< "scoug-help@scoug.com" > scoug-help@scoug.com >
Subject:	SCOUG-Help: ECS Registration

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On Sun, 4 Apr 2004 20:03:56 PST8PDT,4,1,0,3600,10,-1,0,7200,3600, Steven Levine
wrote:

>What do you expect? 24x7 support? A perfect product? You've been on
>this list long enough to have seen many posts regarding eCS. Hopefully
>you have not ignored all of them.

No, Steven. I don't expect 24x7 support or a perfect product. But I do expect a response
back, if I use THEIR support facilities on THEIR website, which is EXACTLY WHAT I
DID. Otherwise, if they are not going to respond, then they shouldn't have a useless link
to entice people to waste time trying to use.

Now, I've been trying to contact EcomStation support on the website since
Wednesday. No response back. I DEFINITELY THINK a response by now is
appropriate. They had 2 week days to respond and they didn't!

BTW I send an E-Mail to the install newsgroup in desperation. I did not think mine was
an installation problem. Nevertheless, I sent it off anyway. I got a response back from
Bob St. John of Serenity International. I'm hoping he will follow through and fix it.
HCM

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