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Date:	Tue, 17 Oct 2006 09:59:50 -0700
From:	J R FOX <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Cable drop

Content Type: text/plain

--- Harry Motin wrote:

> On every occasion that I contacted SBC the outage
> was somewhere in their operation
> and they knew about it.

Harry,

Have you contacted them since SBC went over to AT&T ?
If so, did you notice any difference ?

I gave up on the *regular* SBC Tech Support a long
time ago. They had outsourced it to India or
somewhere, and it was as wretched and worthless as
that so often is. Hard to reach, on top of it.
Luckily, I had a good *local* SBC Tech contact not
publicly accessible through their system, who was very
knowledgeable and always helped me out. Without that
guy -- and others in the Co. *he* knew to call upon --
I never would have renewed my contract the last couple
times. Before the corporate changeover, there were
rumblings of major changes to come that would affect
personnel. Now I really wonder if my contact would
still be there. Guess I'll find out the next time a
technical problem comes up, or the next time they try
to jack my rates.

As I said to Ray, I would be inclined to stick with
DSL, but might move over to DSLExtreme, or what was
that Co. George liked . . . ?

Jordan

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