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Date:	Tue, 15 May 2001 12:32:06 PDT
From:	"Randell Flint" <randell@sundialsystems.com >
Reply-To:	scoug-sundialsig@scoug.com
To:	< "scoug-sundialsig@scoug.com" > scoug-sundialsig@scoug.com >
Subject:	SCOUG-SundialSIG: The true source

Content Type: text/plain

Let me note a couple of things...

First, the Sundial Product Forums are both mailing lists and newsgroups...
so how you interact with them depends on how you subscribe/use them.

Second, we (Sundial) would prefer you not cross-post since it makes
it a tad more difficult for use to manage/coordinate things. Steven's
view of what each list is "primarily" for (see again below) is pretty
much consistent with our expectation:

* @sundialsystems.com is for anything you want product
support to specifically respond to. This could be a problem report
or a question about how to do something or where to find a particular
feature or whatever. We (Sundial) always respond to all much messages
so you should followup with us if you don't get an "official" response.

* @sundialsystems.com is for anything of interest
to other owners/users of the product or anything you might want to
ask such users. "peer support and misc q&a" (as Steven put it)
is a good description. We (Sundial) monitor the newsgroups but
we don't respond to all messages and don't guarantee to respond even
if you directly ask us a question (but we usually will).

* scoug-sundialsig@scoug.com is for whatever the SIG wants to use
it for. Again, we (Sundial) montior it but we don't view it as
a subsitute for the others and would prefer questions/postings that
fit in the other two categories above be sent there instead.

Randell

On Mon, 14 May 2001 23:18:26 PDT, Peter Skye wrote:

>Steven Levine wrote:
>>
>> I think cross-posting is bad. These are mailing lists,
>> not newsgroups so there's no easy way to manage
>> the crossposting and the result is disconnected threads.
>
>Umm, _my_ list/group manager does the task without any problem. It
>cross-references the posts by remembering the titles and threads, and if
>necessary the name of the person who made the post(s). It also doesn't
>differentiate between mail lists and newsgroups (which are conceptually
>almost identical, although mechanically they're a bit different). And
>it doesn't have a "disconnected thread" problem because it's associative
>-- it picks up any pieces in different places and puts them all
>together.
>
>> My view of how the lists should be used is:
>>
>> - mesa@sundialsystems.com - support requests
>> that need to be handled by Sundial
>> - mesa.newsgroup@sundialsystems.com - peer
>> support and misc q&a
>> - scoug-sundialsig@scoug.com - Sundial SIG
>> project discussions
>
>Lynn thought my Mesa 2 "sort" question should also be carried onto the
>SCOUG-Sundial list:
>
> "Peter Skye submitted a request there for a
> clarification on the "sort" provided by MESA2.
> It appears to be the kind of request that if not
> on this mailing list as well at least ought to be
> covered within our scheduled SIG meeting."
>
>Your suggestion of which list should carry what type of message is
>well-intentioned but is "management-friendly" rather than
>"user-friendly". In this particular situation I prefer
>"user-friendly". (Are we still friends?)
>
>- Peter
>
>
>
>
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>=====================================================
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>
>

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