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Date:	Tue, 17 Oct 2006 09:14:39 -0700
From:	Tom Brown <thombrown@san.rr.com >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Cable drop

Content Type: text/plain

Ray Davison wrote:
> Over the last couple months there have been several days when I have had
> the cable loose connection, a lot. Sometimes it will reconnect on it's
> own. Other times I get tired of waiting and boot the modem. It then
> usually reconnects.
>
> How can I tell what is happening. Who do I complain to; me or Charter?
>
> It is not easy to swap a modem; it must be registered with the ISP.
>
> There is a modem wizard at: http://192.168.100.1/. Today I have an
> extensive modem log, most of which I do not understand.

I had a number of outages & flaky service about a month ago. I called TW
cable here in San Diego. They ran some tests online to my modem and
said that the signal was low. They then sent a guy out who measured the
signal with a test box, low. We ended up re-configuring the cable where
it comes into my garage. I have 5 drops in the house, and all were
running off one splitter. We ended up with two splitters, a 2-way with
one leg to the modem and the other to a second splitter for the TVs. All
works great now.

HTH

--
Tom Brown, Catherder
thombrown at san dot rr dot com
Member SCOUG, V.O.I.C.E. & SDAA

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