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Date:	Tue, 17 Oct 2006 06:04:04 -0700
From:	"Harry Motin" <hmotin@sbcglobal.net >
Reply-To:	scoug-help@scoug.com
To:	< "scoug-help@scoug.com" > scoug-help@scoug.com >
Subject:	SCOUG-Help: Cable drop

Content Type: text/plain

On Tue, 17 Oct 2006 04:15:07 -0700, Ray Davison wrote:

>own. Other times I get tired of waiting and boot the modem. It then
>usually reconnects.
>
>How can I tell what is happening. Who do I complain to; me or Charter?
>
>It is not easy to swap a modem; it must be registered with the ISP.

Occasionally, I have Internet disconnects (perhaps about 4 to 10 per year). I have DSL
from SBC. I when I discover that I have no Internet service (usually at computer boot up),
I immediately turn off the modem and router. I turn them both back on in a couple of
minutes. That procedure usually solves the problem. When I does not I contact SBC.

On every occasion that I contacted SBC the outage was somewhere in their operation
and they knew about it.

I learned the above procedure after suffering a couple of outages, when I first got the
service. Those first couple of times I immediately contacted SBC. Their procedure was
to advise me to shut down and restart the modem. I guess the modem and/or router can
hiccup and lose connection.
HCM

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